@import "https://fonts.googleapis.com/css2?family=Manrope:wght@400;500;600;700;800&display=swap";:root{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--font-sans:"Manrope", ui-sans-serif, system-ui, -apple-system, "Segoe UI", sans-serif;--shadow-sm:0 1px 2px #00000047;--shadow-md:0 4px 10px #00000052;--shadow-lg:0 12px 28px #0006;--shadow-xl:0 20px 40px #0000007a;--surface-page:#16181d;--surface-card:#1e2128;--surface-raised:#272b33;--surface-hover:#31353f;--text-primary:#f3f5f8;--text-secondary:#bcc2cd;--text-muted:#888f9c;--border:#ffffff17;--border-strong:#ffffff29;--gridline:#2b2f38;--accent:#4a90e6;--accent-hover:#62a1ec;--accent-ink:#fff;--danger:#ec6a6a;--danger-hover:#f08888;--status-answered:#0ca30c;--status-no-answer:#fab219;--status-error:#d03b3b;--status-frod:#9b6ef3;--status-waiting:#e0629b;--sp-1:4px;--sp-2:8px;--sp-3:12px;--sp-4:16px;--sp-5:24px;--sp-6:32px;--sp-7:48px;--r-sm:4px;--r-md:8px;--r-lg:12px;--shell-sidebar-w:220px;--shell-sidebar-collapsed-w:64px;--shell-topbar-h:56px}*{box-sizing:border-box}html,body{background:var(--surface-page);height:100%;color:var(--text-primary);font-family:var(--font-sans);-webkit-font-smoothing:antialiased;text-rendering:optimizelegibility;margin:0;font-size:14px}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}h1,h2,h3{margin:0 0 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var(--sp-3);border-radius:var(--r-sm);color:var(--text-secondary);font-size:13px;text-decoration:none;display:flex}.shell-back-arrow{flex:none}.shell-back:hover{background:var(--surface-hover);color:var(--text-primary)}.shell-group{margin:var(--sp-2) var(--sp-3) var(--sp-1);color:var(--text-muted);letter-spacing:.04em;text-transform:uppercase;word-spacing:.18em;font-size:11px}.shell-nav{padding:0 var(--sp-2);flex-direction:column;gap:2px;display:flex}.shell-nav a{align-items:center;gap:var(--sp-2);padding:var(--sp-2) var(--sp-3);border-radius:var(--r-sm);color:var(--text-secondary);font-size:13px;text-decoration:none;display:flex}.shell-nav a:hover{background:var(--surface-hover);color:var(--text-primary)}.shell-nav a.active{background:var(--accent);color:var(--accent-ink)}.shell-nav .ic{width:18px;height:18px}.shell-collapse{width:28px;height:28px;margin:0 var(--sp-3) var(--sp-2) auto;border-radius:var(--r-sm);color:var(--text-muted);cursor:pointer;background:0 0;border:0;justify-content:center;align-items:center;display:flex}.shell-collapse:hover{background:var(--surface-hover);color:var(--text-primary)}.shell-collapse-chevron{transition:transform .16s;transform:rotate(90deg)}.shell-sidebar-footer{padding:var(--sp-3) var(--sp-4) 0;border-top:1px solid var(--border);margin-top:auto}.shell-me{color:var(--text-muted);font-size:12px}.shell-me b{color:var(--text-primary);font-weight:600}.shell-logout{width:100%;margin-top:var(--sp-2);justify-content:center}@media (width>=1001px){#app-shell.nav-collapsed .shell-sidebar{width:var(--shell-sidebar-collapsed-w);flex-basis:var(--shell-sidebar-collapsed-w)}#app-shell.nav-collapsed .shell-nav-label,#app-shell.nav-collapsed .shell-group,#app-shell.nav-collapsed .shell-me,#app-shell.nav-collapsed .theme-toggle{display:none}#app-shell.nav-collapsed .shell-brand,#app-shell.nav-collapsed .shell-back,#app-shell.nav-collapsed .shell-nav a,#app-shell.nav-collapsed .shell-collapse{justify-content:center}#app-shell.nav-collapsed .shell-brand{padding:0 var(--sp-2) var(--sp-4)}#app-shell.nav-collapsed .shell-back{margin:0 var(--sp-2) var(--sp-2)}#app-shell.nav-collapsed .shell-collapse{margin:0 auto var(--sp-2)}#app-shell.nav-collapsed .shell-sidebar-footer{padding:var(--sp-3) var(--sp-2) 0}#app-shell.nav-collapsed .shell-collapse-chevron{transform:rotate(-90deg)}}.shell-main{flex-direction:column;flex:1;min-width:0;display:flex}.shell-topbar{height:var(--shell-topbar-h);flex:0 0 var(--shell-topbar-h);align-items:center;gap:var(--sp-3);padding:0 var(--sp-5);border-bottom:1px solid var(--border);background:var(--surface-card);display:flex}.shell-topbar-title{font-size:15px;font-weight:600}.shell-topbar-spacer{flex:1}.shell-content{padding:var(--sp-5);flex:1;min-width:0;overflow:hidden auto}.shell-nav-toggle{cursor:pointer;color:var(--text-secondary);border-radius:var(--r-md);background:0 0;border:0;padding:6px 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.search{max-width:none}.grid-2{grid-template-columns:1fr}table.stack-mobile,table.stack-mobile tbody,table.stack-mobile tr,table.stack-mobile td{width:auto;min-width:0;display:block}table.stack-mobile thead{display:none}.table-wrap{overflow-x:visible}table.stack-mobile tbody tr{background:var(--surface-raised);border:1px solid var(--border);border-radius:var(--r-md);padding:var(--sp-2) var(--sp-3);margin-bottom:var(--sp-3)}table.stack-mobile tbody tr:hover{background:var(--surface-raised)}table.stack-mobile tbody td{justify-content:space-between;align-items:center;gap:var(--sp-3);border:0;border-bottom:1px solid var(--gridline);white-space:normal;text-align:right;padding:7px 0;display:flex}table.stack-mobile tbody td:last-child{border-bottom:0}table.stack-mobile tbody td[data-label]:before{content:attr(data-label);color:var(--text-muted);text-transform:uppercase;letter-spacing:.03em;text-align:left;flex:none;font-size:11px}table.stack-mobile tbody td.col-check{display:none}table.stack-mobile tbody td.col-actions{padding-top:var(--sp-2);justify-content:flex-end}table.stack-mobile .row-actions{flex-wrap:wrap;justify-content:flex-end}table.stack-mobile .row-apply-btn:disabled{display:none}table.stack-mobile .room-select,table.stack-mobile .assign-select{width:auto;min-width:0;max-width:62%}table.stack-mobile td.table-empty{text-align:center}table.stack-mobile td.table-empty:before{content:none}}.btn{align-items:center;gap:var(--sp-1);padding:var(--sp-2) var(--sp-4);border-radius:var(--r-sm);background:var(--accent);color:var(--accent-ink);cursor:pointer;border:1px solid #0000;font-size:13px;font-weight:500;display:inline-flex}.btn:hover{background:var(--accent-hover)}.btn.secondary{border-color:var(--border-strong);color:var(--text-primary);background:0 0}.btn.secondary:hover{background:var(--surface-hover)}.btn.danger{background:var(--danger)}.btn.danger:hover{background:var(--danger-hover)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn.sm{padding:var(--sp-1) var(--sp-2);font-size:12px}.icon-btn{border-radius:var(--r-sm);width:28px;height:28px;color:var(--text-secondary);cursor:pointer;background:0 0;border:none;justify-content:center;align-items:center;display:inline-flex}.icon-btn:hover{background:var(--surface-hover);color:var(--text-primary)}.ic{vertical-align:middle;flex:none;width:16px;height:16px}.btn .ic{width:15px;height:15px}.icon-btn .ic{width:16px;height:16px}.fixed-cols .icon-btn .ic{width:15px;height:15px}.dropdown-trigger .ic{opacity:.65;width:13px;height:13px}.shell-nav-toggle .ic{width:20px;height:20px}.notif-bell .ic{width:18px;height:18px}.notif-sev .ic{width:13px;height:13px}.call-row-icon .ic{width:16px;height:16px}.skeleton{border-radius:var(--r-sm);background:linear-gradient(90deg, var(--surface-raised) 25%, var(--surface-hover) 37%, var(--surface-raised) 63%);background-size:400% 100%;animation:1.4s infinite skeleton-shimmer;display:inline-block}.skeleton-line{width:100%;height:12px}.skeleton-row td{padding-top:14px;padding-bottom:14px}.skeleton-stack{gap:var(--sp-2);padding:var(--sp-2) 0;flex-direction:column;display:flex}@keyframes skeleton-shimmer{0%{background-position:100% 0}to{background-position:0 0}}@media (prefers-reduced-motion:reduce){.skeleton{animation:none}}.state-block{justify-content:center;align-items:center;gap:var(--sp-2);padding:var(--sp-7) var(--sp-4);text-align:center;color:var(--text-muted);flex-direction:column;display:flex}.state-icon .ic{opacity:.5;width:34px;height:34px}.state-title{color:var(--text-secondary);font-size:14px;font-weight:600}.state-hint{color:var(--text-muted);max-width:340px;font-size:12px;line-height:1.5}.state-error .state-icon .ic{color:var(--status-no-answer);opacity:.85}.state-retry,.state-action{margin-top:var(--sp-1)}.state-action{text-decoration:none}.check-list{gap:var(--sp-3);flex-direction:column;max-height:60vh;display:flex;overflow-y:auto}.check-item{padding:var(--sp-3);border:1px solid var(--border);border-radius:var(--r-md);background:var(--surface-raised)}.check-head{align-items:center;gap:var(--sp-2);flex-wrap:wrap;display:flex}.check-time{color:var(--text-muted);white-space:nowrap;margin-left:auto;font-size:11px}.check-detail{color:var(--text-secondary);margin-top:6px;font-size:12px}.check-meta{color:var(--text-muted);margin-top:4px;font-size:11px}.check-transcript{color:var(--text-primary);margin-top:8px;font-size:13px;font-style:italic;line-height:1.45}.check-audio{width:100%;height:36px;margin-top:10px}.call-badge-link{cursor:pointer}.call-badge-link:hover{filter:brightness(1.2)}.tb-icon{border:1px solid var(--border-strong);width:36px;height:36px;color:var(--text-primary)}.tb-icon:hover{background:var(--surface-hover)}.reserve-btn.is-on{color:var(--accent)}@keyframes tb-spin{to{transform:rotate(360deg)}}.btn.is-busy,.icon-btn.is-busy{pointer-events:none}.btn.is-busy .ic,.icon-btn.is-busy .ic{animation:.7s linear infinite tb-spin}@media (prefers-reduced-motion:reduce){.btn.is-busy .ic,.icon-btn.is-busy .ic{opacity:.55;animation:none}}html{scrollbar-gutter:stable}input,select,textarea{width:100%;min-height:36px;padding:var(--sp-2) var(--sp-3);border-radius:var(--r-sm);border:1px solid var(--border-strong);background:var(--surface-page);color:var(--text-primary);font-family:inherit;font-size:13px;transition:border-color .16s,box-shadow .16s}textarea{min-height:unset}select{cursor:pointer}input:hover:not(:disabled),select:hover:not(:disabled){border-color:var(--accent)}input:focus,select:focus,textarea:focus{border-color:var(--accent);outline:none;box-shadow:0 0 0 3px #4a90e638}label{color:var(--text-secondary);margin-bottom:var(--sp-1);font-size:12px;display:block}.field{margin-bottom:var(--sp-3)}.card{background:var(--surface-card);border:1px solid var(--border);border-radius:var(--r-lg);padding:var(--sp-4);box-shadow:var(--shadow-sm)}.toolbar{align-items:center;gap:var(--sp-2);margin-bottom:var(--sp-4);flex-wrap:wrap;display:flex}.toolbar .search{flex:220px;max-width:320px}.toolbar-spacer{flex:1}.accounts-toolbar{align-items:center;gap:var(--sp-3);margin-bottom:var(--sp-4);flex-wrap:wrap;display:flex}.accounts-toolbar .tb-left{align-items:center;gap:var(--sp-2);flex:420px;min-width:240px;display:flex}.accounts-toolbar .tb-center{align-items:center;gap:var(--sp-2);flex:none;display:flex}.accounts-toolbar .tb-right{align-items:center;gap:var(--sp-2);flex-wrap:wrap;flex:auto;justify-content:flex-end;display:flex}.accounts-toolbar .search{flex:180px;min-width:140px;max-width:320px}.accounts-toolbar #roomFilterHost{flex:none}.accounts-toolbar .bulk-info{white-space:nowrap;min-width:88px;display:inline-block}.accounts-toolbar .bulk-info:empty{min-width:0}.accounts-toolbar .bulk-info[hidden]{display:none}@media (width<=700px){.accounts-toolbar .tb-left,.accounts-toolbar .tb-right{flex-basis:100%}.accounts-toolbar .tb-right{justify-content:flex-start}.accounts-toolbar .bulk-info{min-width:0}}.assign-cell{text-align:left;border-radius:var(--r-sm);width:100%;padding:3px var(--sp-2);margin:-3px calc(var(--sp-2) * -1);color:var(--text-primary);font:inherit;cursor:pointer;text-overflow:ellipsis;white-space:nowrap;background:0 0;border:1px solid #0000;transition:background .15s,border-color .15s;display:block;overflow:hidden}.assign-cell:hover{background:var(--surface-hover);border-color:var(--border-strong)}.assign-cell:focus-visible{outline:2px solid var(--accent);outline-offset:1px}.assign-cell .muted{color:var(--text-muted)}.asg-pop{z-index:120;background:var(--surface-card);border:1px solid var(--border-strong);border-radius:var(--r-md);width:260px;box-shadow:var(--shadow-xl);padding:var(--sp-2);animation:.12s ease-out toast-in;position:fixed}.asg-head{align-items:baseline;gap:var(--sp-2);padding:var(--sp-1) var(--sp-2);font-size:13px;display:flex}.asg-head .muted{color:var(--text-muted);font-size:12px}.asg-search{width:100%;margin:var(--sp-1) 0}.asg-list{max-height:240px;overflow-y:auto}.asg-item{align-items:center;gap:var(--sp-2);border-radius:var(--r-sm);width:100%;padding:var(--sp-2);color:var(--text-primary);font:inherit;text-align:left;cursor:pointer;background:0 0;border:0;display:flex}.asg-item:hover{background:var(--surface-hover)}.asg-item.is-current{background:color-mix(in srgb, var(--accent) 16%, transparent)}.asg-name{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.asg-room{color:var(--text-muted);white-space:nowrap;margin-left:auto;font-size:11.5px}.asg-empty,.asg-foot{padding:var(--sp-2);font-size:12px}.asg-foot{border-top:1px solid var(--gridline);margin-top:var(--sp-1)}table{border-collapse:collapse;width:100%;font-size:13px}thead th{text-align:left;color:var(--text-muted);text-transform:uppercase;letter-spacing:.03em;padding:var(--sp-2) var(--sp-3);border-bottom:1px solid var(--border);cursor:pointer;-webkit-user-select:none;user-select:none;white-space:nowrap;font-size:12px;font-weight:500}thead th.th-hyphen{white-space:normal;-webkit-hyphens:auto;hyphens:auto;hyphenate-limit-chars:10 5 5}thead th:hover{color:var(--text-primary)}thead th.sorted:after{content:" ▾";color:var(--accent)}thead th.sorted.desc:after{content:" ▴"}tbody td{padding:var(--sp-2) var(--sp-3);border-bottom:1px solid var(--gridline);vertical-align:middle}tbody tr:hover{background:var(--surface-hover)}tbody tr.is-selected{background:#4a90e61f}tbody tr.is-selected:hover{background:#4a90e62e}.table-empty{padding:var(--sp-6);text-align:center;color:var(--text-muted)}.badge{background:var(--surface-raised);color:var(--text-secondary);white-space:nowrap;border-radius:999px;align-items:center;gap:4px;padding:2px 8px;font-size:11px;font-weight:600;display:inline-flex}.badge.badge-system{color:#94a3b8;background:#94a3b829}.badge.role-developer{color:#7db1ee;background:#3987e52e}.badge.role-closer{color:#ea8f8f;background:#d03b3b2e}.badge.role-senior_specialist{color:#b5a7ef;background:#9a85e92e}.badge.role-first_caller{color:#6cd66c;background:#0ca30c2e}.badge.role-cold_caller{color:#f7c568;background:#fab2192e}.badge.action-assign{color:#b5a7ef;background:#9a85e92e}.badge.action-unassign{color:#f7c568;background:#fab2192e}.badge.action-edit{color:#7db1ee;background:#3987e52e}.badge.action-delete{color:#e88a8a;background:#d03b3b2e}.history-item{border:1px solid var(--border);border-radius:var(--radius-md,8px);padding:var(--sp-3);margin-bottom:var(--sp-2)}.history-item-head{justify-content:space-between;align-items:center;gap:var(--sp-2);margin-bottom:6px;display:flex}.history-item-who{align-items:center;gap:8px;display:flex}.history-item-login{color:var(--text-muted);font-weight:400}.history-item-time{color:var(--text-muted);white-space:nowrap;font-size:12px}.history-item-detail{background:var(--surface-raised);color:var(--text-secondary);border-radius:6px;padding:8px 10px;font-size:13px}.history-empty{color:var(--text-muted);text-align:center;padding:var(--sp-4) 0}.profile-subtabs{gap:var(--sp-2);border-bottom:1px solid var(--border);margin-bottom:var(--sp-4);display:flex}.profile-subtab{cursor:pointer;padding:var(--sp-2) var(--sp-1) var(--sp-3);color:var(--text-muted);background:0 0;border:none;border-bottom:2px solid #0000;margin-bottom:-1px;font-size:14px;font-weight:600}.profile-subtab:hover{color:var(--text-primary)}.profile-subtab.active{color:var(--text-primary);border-bottom-color:var(--accent)}.status-dot.skipped{background:var(--text-muted)}.status-dot.ao,.status-dot.check{background:#b5a7ef}.call-row{align-items:flex-start;gap:var(--sp-3);padding:var(--sp-3);border-bottom:1px solid var(--border);display:flex}.call-row:last-child{border-bottom:none}.call-row-icon{background:var(--surface-raised);width:34px;height:34px;color:var(--text-muted);border-radius:50%;flex:none;justify-content:center;align-items:center;font-size:16px;display:flex}.call-row-icon.answered{color:var(--status-answered);background:#0ca30c2e}.call-row-icon.no_answer{color:var(--status-no-answer);background:#fab2192e}.call-row-icon.error{color:var(--status-error);background:#d03b3b2e}.call-row-main{flex:1;min-width:0}.call-row-top{justify-content:space-between;align-items:center;gap:var(--sp-2);display:flex}.call-row-number{align-items:center;gap:8px;display:flex}.call-row-account{color:var(--accent);margin-top:2px;font-size:12px}.call-row-audio{width:100%;height:32px;margin-top:8px}.status-dot{border-radius:50%;flex:none;width:8px;height:8px;display:inline-block}.status-dot.answered{background:var(--status-answered)}.status-dot.no_answer{background:var(--status-no-answer)}.status-dot.error{background:var(--status-error)}.status-dot.frod{background:var(--status-frod)}.status-dot.short{background:var(--text-muted)}.call-row-icon.frod{color:var(--status-frod);background:#9b6ef32e}.call-row-icon.short{background:var(--surface-raised);color:var(--text-muted)}.stat-grid{gap:var(--sp-3);margin-bottom:var(--sp-5);grid-template-columns:repeat(auto-fit,minmax(110px,1fr));display:grid}.stat-tile{background:var(--surface-card);border:1px solid var(--border);border-radius:var(--r-md);padding:var(--sp-3)}.stat-tile .stat-icon{color:var(--text-muted);margin-bottom:var(--sp-1)}.stat-tile .stat-value{font-variant-numeric:tabular-nums;font-size:22px;font-weight:700}.stat-tile .stat-label{color:var(--text-muted);margin-top:2px;font-size:11px}.stat-tile.answered .stat-value{color:var(--status-answered)}.stat-tile.no_answer .stat-value{color:var(--status-no-answer)}.stat-tile.error .stat-value{color:var(--status-error)}.dropdown{display:inline-block;position:relative}.dropdown-trigger{align-items:center;gap:var(--sp-2);min-height:36px;padding:var(--sp-2) var(--sp-3);border-radius:var(--r-sm);border:1px solid var(--border-strong);background:var(--surface-card);color:var(--text-primary);cursor:pointer;white-space:nowrap;font-size:13px;display:flex}.dropdown-trigger:hover{border-color:var(--accent)}.dropdown-menu{background:var(--surface-raised);border:1px solid var(--border-strong);border-radius:var(--r-md);min-width:100%;box-shadow:var(--shadow-lg);padding:var(--sp-1);z-index:50;max-height:320px;display:none;position:absolute;top:calc(100% + 4px);left:0;overflow-y:auto}.dropdown.open .dropdown-menu{display:block}.dropdown-item{padding:var(--sp-2) var(--sp-3);border-radius:var(--r-sm);cursor:pointer;white-space:nowrap;justify-content:space-between;align-items:center;font-size:13px;display:flex}.dropdown-item:hover{background:var(--surface-hover)}.dropdown-item.selected{color:var(--accent)}.modal-overlay{z-index:100;background:#0000008c;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.modal{background:var(--surface-card);border:1px solid var(--border-strong);border-radius:var(--r-lg);padding:var(--sp-5);width:400px;max-width:calc(100vw - 32px);max-height:calc(100vh - 32px);box-shadow:var(--shadow-xl);overflow-y:auto}.modal-header{margin-bottom:var(--sp-1);justify-content:space-between;align-items:start;display:flex}.modal-title{font-size:16px;font-weight:600}.modal-subtitle{color:var(--text-muted);margin-bottom:var(--sp-4);font-size:12px}.modal-actions{justify-content:flex-end;gap:var(--sp-2);margin-top:var(--sp-4);display:flex}.modal:has(.batch-preview-wrap){width:680px}.modal:has(.swap-cols){width:760px}.batch-preview-wrap{border:1px solid var(--border-strong);border-radius:var(--r-md);max-height:260px;overflow:auto}table.batch-preview{font-size:12px}table.batch-preview thead th{background:var(--surface-card);z-index:1;padding:var(--sp-1) var(--sp-2);text-align:left;position:sticky;top:0}table.batch-preview td{border-bottom:1px solid var(--gridline);padding:2px 4px}table.batch-preview input{width:100%;min-width:84px;padding:4px 6px;font-size:12px}table.batch-preview tr.row-warn input[data-field=username],table.batch-preview tr.row-warn 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